Política de envío

At Xindustra, we aim to ship orders reliably and transparently. This policy explains how we handle order processing, shipping methods, delivery timelines, costs, customs, tracking, and common exceptions.

1) Where We Ship From

Orders ship from our warehouses in China (Jingzhou and Shenzhen).

2) Shipping Methods

We use reputable carriers such as DHL, FedEx, UPS, and other logistics partners when needed (based on destination, service availability, package size/weight, and operational requirements).

Service levels (typical ranges):

Express: 3–7 business days
Standard: 7–15 business days
Remote areas: please allow +3 business days (or more depending on carrier coverage)

Delivery timelines are estimates and may vary due to customs clearance, carrier capacity, weather, peak seasons, or local delivery conditions.

3) Order Processing & Handling Time

3.1 In-Stock Items

After payment is confirmed, we typically dispatch within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.

3.2 Non-Stock / Special-Order Items

Some items are not held in our warehouse and require inbound sourcing.

Inbound to our warehouse: typically 3–7 business days
Once received, we dispatch the order within 1–2 business days
Transit time after dispatch: typically 7–15 business days (depending on service level and destination)

We will confirm estimated timelines during the order confirmation/quote process.

4) Shipping Costs & How Quotes Work

4.1 Orders That Require a Manual Shipping Quote

Many of our products are industrial components with variable shipping requirements (dimensions, weight, destination, service level, and handling needs). For these orders, shipping costs may not be final at checkout and will be confirmed manually.

How it works:

You place an order (or submit a request) on our website.
We review the shipping requirements and send you a shipping quote (method, cost, and estimated transit range) by email.
You can approve the quote to proceed, or decline it if it does not meet your needs.

4.2 If You Decline the Shipping Quote

If you do not accept the quoted shipping cost, you may request order cancellation.
If payment has already been captured, we will issue a refund for the item price.
Any non-refundable fees (if applicable) will be clearly communicated before processing.

Note: If an order has already shipped, it can no longer be cancelled. Please contact us as soon as possible if you need to cancel.

5) Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, and customs fees, which are the customer’s responsibility. Customs processing may cause delays beyond our control. We recommend checking local import rules before ordering.

6) Tracking & Shipping Confirmation

Once your order is dispatched, you will receive a shipping confirmation email with:

the carrier name
the tracking number
the shipment details (when available)

You can track your shipment in two ways:

Carrier tracking: Use your tracking number directly on the carrier’s official website.
Account tracking: Log in to your Xindustra account to view order status and tracking updates (if available).

If tracking shows no movement for 3 business days, please contact us at contact@xindustra.com and we will assist you.

7) Self-Arranged Shipping (Using Your Own Carrier)

If you prefer to use your own carrier or freight forwarder, we can support that. Please note:

Handling/packaging fees may apply depending on requirements.
Once the goods are handed over to your selected carrier, risk of loss or damage transfers to the customer, and any claims must be handled with that carrier.

8) Address Accuracy, Failed Delivery & Returns to Sender

8.1 Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address. If a shipment is delayed, rerouted, or returned due to an incorrect/incomplete address:

Additional shipping/handling charges may apply
Any re-shipment costs are the customer’s responsibility

8.2 Failed Delivery / Unavailable Recipient

If delivery fails due to recipient unavailability or refusal and the package is returned to sender:

We may issue a refund minus shipping costs and any return-to-sender charges (if applicable)
Alternatively, we can reship the order at the customer’s expense

9) Delays, Lost Packages & Support

While we work with reliable carriers, delays may occur. If your shipment is delayed, we will assist you based on carrier tracking and the shipment status.

Delayed shipments: We will help investigate with the carrier and provide updates.
Lost shipments: If a shipment is confirmed lost by the carrier, we will work with you on the next steps according to the carrier’s claim outcome and our return/refund policy.
For support, contact: contact@xindustra.com

10) Contact

Email: contact@xindustra.com
Phone: +86 185 7165 0261
Customer Support (China Standard Time, UTC+8): Mon–Fri, 8:00 AM – 6:00 PM