Return & Refund Policy

At Xindustra, we are committed to providing the best service and high-quality products. However, we understand that issues may arise from time to time. Below is our Return and Refund Policy, which outlines the conditions and procedures for returns, refunds, and warranty claims.

1. Return and Refund Conditions

We accept returns and refunds within 30 days of the original purchase date, subject to the following conditions:

• Defective Products: If the received product is defective or does not meet quality standards.

• Malfunction or Failure: Any malfunction, failure, or issue observed by the end customer.

• Damaged Products: If the product arrives damaged or slightly damaged, including damage during transit.

• Missed Delivery Deadlines: If the customer misses a critical delivery deadline, such as the shipping schedule.

• Lost Products: If the product is lost during shipping.

2. Return Procedure

To initiate a return:

• Please contact our customer service team at contact@Xindustra.com within 30 days of receiving your order.

• If the product is damaged, please provide your order number, a detailed description of the issue, and any relevant photos or videos to help us assist you better.

• Once your return request is reviewed and approved, we will provide you with a return shipping label.

3. Refund Process

After receiving and inspecting the returned product, we will notify you whether your refund is approved or denied.

• If approved, we will issue a full refund via your original payment method within 30 days, depending on your payment provider.

4. 12-Month Warranty

All our products come with a 12-month warranty. If any product exhibits material or workmanship defects within 12 months of purchase, please contact our customer service team. We will assist you in resolving the issue, which may include repair, replacement, or refund if necessary.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that are not in their original condition or have been damaged due to reasons not caused by us.

• Products returned more than 30 days after delivery.

• Products that have been altered or tampered with.

6. Shipping Costs

For returns due to product defects or damage, we will cover the return shipping costs. For other returns, shipping costs may be deducted from your refund, depending on the specific circumstances.

7. Contact Us

If you have any questions regarding our Return and Refund Policy, please feel free to contact us at contact@Xindustra.com.