Política de privacidad

At Xindustra (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://xindustra.com (the “Site”) or use our services (collectively, the “Services”).

By using our Site or Services, you agree to the terms of this Privacy Policy.

1) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will post the updated version on this page and update the “Last updated” date. We encourage you to review this policy periodically.

2) Information We Collect

We collect personal information depending on how you interact with us.

a) Information You Provide

Contact information: name, email address, phone number, billing and shipping address
Order information: order details, shipping information, payment confirmation
Account access information: information required to access your account or verify your identity
Customer support: information you provide when contacting us

b) Information Collected Automatically

IP address, browser type, device type, time zone
Pages viewed, referring URLs, and interaction data
Data collected via cookies and similar technologies

c) Information from Third Parties

We may receive information from:

Shopify, our ecommerce platform provider
Payment processors and logistics partners
Analytics and marketing service providers

Such information is handled in accordance with this Privacy Policy.

3) How We Use Your Information

We use personal information to:

Process and fulfill orders
Provide customer support and manage accounts
Communicate with you about orders, services, or updates
Improve our Site and Services
Conduct marketing and advertising (where permitted by law)
Detect fraud and ensure security
Comply with legal obligations

Where required by applicable law (such as GDPR), we rely on lawful bases including contract performance, consent, and legitimate interests.

4) Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Site, analyze usage, and support marketing activities. You can manage cookies through your browser settings.

For information about cookies used by Shopify, please refer to the Shopify Cookie Policy.

5) How We Share Information

We may share personal information with:

Service providers (payment processors, shipping companies, IT and analytics providers)
Marketing partners, where permitted by law
Legal or regulatory authorities when required
Successors in the event of a business transfer (e.g., merger or sale)

We do not sell personal information for monetary consideration.

6) Data Retention

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

7) Your Rights

Depending on your location, you may have rights to:

Access or correct your personal information
Request deletion of your data
Object to or restrict certain processing
Request data portability

To exercise your rights, please contact us at contact@xindustra.com.
We may verify your identity before responding to requests.

8) Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9) International Data Transfers

Xindustra is based in China. Your information may be processed in other countries where our service providers operate, including the United States. Where required, we use appropriate safeguards to protect personal information transferred internationally.

10) Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

11) Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: contact@xindustra.com

Address:
Xintai Cent. Tiancheng Int’l. Plz.
Building 5, Unit 2, Room 905
Songzi, Jingzhou, Hubei 434299
China

We are the data controller for purposes of this Privacy Policy.