Information we collect
We may collect information you provide directly, including your name, work email, company, shipping or billing details, product requirements, uploaded files and correspondence with our team.
We may also receive technical information such as device type, browser, IP address, referring page and interactions with the website through essential logs, cookies and similar technologies.
How we use information
We use personal information only where reasonably necessary to operate the website, respond to requests and conduct our business.
- Respond to product, quotation, order and support requests
- Verify products, coordinate payment, delivery and after-sales service
- Maintain security, prevent fraud and diagnose technical issues
- Comply with accounting, customs, sanctions and other legal obligations
- Improve our catalog, content and customer experience
International processing
Xindustra serves customers internationally and operates from China. Information may therefore be processed in countries other than the one where it was collected. We use reasonable contractual, organizational and technical safeguards appropriate to the processing.
Retention and security
We retain information for as long as needed for the purpose collected, including order support, legal, tax, dispute and security requirements. We apply reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or a portable copy of personal information. You may also withdraw consent where processing relies on consent.
To make a privacy request, email contact@xindustra.com. We may need to verify your identity and retain limited information where required by law.